Optimal Logistics ("us", "we", or "our") operates https://www.optimalship.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze the collected information. The Log Data section is for businesses that use analytics or tracking services in websites or apps, like Google Analytics.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information applicable to our business. We may collect your contact information, including your email address and mobile phone number, when you voluntarily provide it (for example, when communicating with your OptimalShip account manager, subscribing to email and/or SMS message updates, requesting information, or downloading resources from our website). By providing this information, you consent to receive marketing communications from OptimalShip or Optimal Logistics, which may include emails and text messages related to our products, services, events, and promotions. Message frequency may vary.
You may opt out of:
- Email marketing by clicking the "unsubscribe" link included in the footer of our messages or by contacting us at dhl.international@optimalship.com.
- SMS marketing by replying STOP to any message or by contacting us directly. For help, reply HELP or reach out to us using the contact information above.
Please note that even if you opt out of marketing communications, you may still receive transactional or administrative messages necessary to complete a purchase or maintain your account.
We use trusted service providers to facilitate our communications, including:
- HubSpot (for email communications), and
- Nextiva (for SMS message delivery).
These providers process information solely on our behalf and are contractually obligated to protect your data in compliance with applicable privacy laws.
Message and data rates may apply for SMS messages, depending on your mobile carrier. We retain your contact information and communication preferences for as long as necessary to provide our marketing services or as required by law.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
This Privacy Policy is effective as of March 11, 2026, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
If you have any questions about this Privacy Policy, please contact us.